TERMS AND CONDITIONS.
• Sorry - we don't allow pets.
• All properties are non smoking.
• Group booking deposits: these will be negotiated on booking
and will exceed the general deposit.
• Your booking terms: these apply to all negotiated lengths of
stay, in properties equipped as described on our website. You are
required to leave the property as you should have found it, in a
'clean and tidy condition' and by 10am on the day of departure. If
the property is not as expected you must let us know immediately so
we can try to fix it for you. We ask you to arrive between 3.30pm
and 6pm; any other arrival times must be agreed before arrival. If
any breakages or damage occurs during your stay it should be
reported immediately and any costs incurred will be your
financially responsibility, payable before your departure.
• Deposit: as explained during your online booking process, a
deposit of £50 per short break or per week is required on making a
booking, the £50 comprises of £40 deposit on the rental and £10
cancellation fee. The only time the fee is not payable is when
paying the full amount on booking (if you do not require the
insurance, please write "NO INSURANCE THANK YOU" in the notes
section when making the booking) you then of course carry the whole
risk of cancellation yourself.
• The balance due on your holiday is payable 6 weeks before
your arrival and will be denoted on your booking confirmation.
Failure to settle on this date could result in cancellation. If you
are booking within 6 weeks, the full payment will be due on
booking.
• We take every care that your prepared property is ready for
your arrival. However, in the unlikely event that the property, or
its facilities, is damaged by circumstances beyond our control, we
reserve the right to relocate you to another property of similar
grading and size. In the event of there being no alternative
accommodation, a full refund on your property rental will be
given.
• The proprietors reserve the right to refuse admission of any
persons for any just reason, but in any such event a full refund of
your property rental will be given. The proprietors also reserve
the right to evict offensive persons and in such a case no refund
will be given.
• Bookings for, or by, persons under 21 will not normally be
accepted.
• 'Infants' are aged 2 and under.
• In trying to avoid light pollution, the outside lighting at
Lochend is minimal so a wind up torch is supplied in each
chalet.
• Vehicles and their accessories and contents are left at the
owner's risk. There is parking space available for one car. Please
let us know if you intend to bring more.
• VAT is included at 20% in all our prices. However we reserve
the right to change the prices should the VAT rate change.