SORRY - WE DON'T ALLOW PETS.

Making a booking.

If you are booking more than 6 weeks in advance, then a deposit of £50 per chalet is required to confirm the booking, on both weekly and 'short break' lets. This includes a £10 mandatory cancellation scheme but if you are booking within the 6-week period the full payment is due, and it is your choice as to whether you take the cancellation scheme.
When we receive your booking form, to confirm, we will send you an Invoice.
If you have paid in full, we will send a receipt. If you have paid the deposit, the invoice will have a date, approximately 6 weeks prior to your arrival date, which is when the final payment will be due.
Failure to settle on this date may result in cancellation.
Short break prices are based on 2 adults sharing - every extra adult will be charged at 10%, and every child (aged 2-16) at 5%, of the list price. E.g. 4 adults sharing 2 nights in a Cedar Cabin = £150 + 20% = £180.
Under 2's - no charge
For cheque and postal payment, please make cheques payable to Lochend Chalets Ltd.
 
Bank Transfer details.
Bank: Royal Bank of Scotland
Pay: Lochend Chalets Ltd
Branch No.: 83-1641
Account No.: 00128569
IBAN GB74 RBOS 8316 4100 1285 69
BIC RBOS GB 2L
Please make sure your name is displayed.

For other payment methods, please see online booking form.

Terms.

Terms apply to all negotiated lengths of let, in properties equipped as described in the brochure/website. You are required to leave your property in a clean and tidy condition, reporting any breakages or damage before your departure for which you will be held financially responsible. Guests will also be liable for cleaning costs if the chalet is left in a dirty condition.
Departure is at 10am and we ask you not to arrive before 3.30pm.
These times may be negotiated in the off-season, but only with prior arrangement.

Notes on price list.

Please note that our prices include: VAT at 17.5%, cots and high chairs (where available), the 1st £5 of electricity included in all weekly lets, fishing in our own burn, tennis and table tennis. All chalets now include: colour TV's, Video's, microwaves and CD players.
We reserve the right to change the prices if the VAT rate should change.

Availability.

We will take every care that your preferred property is ready for your arrival. However, in the unlikely event that the property, or its facilities, is damaged by circumstances beyond our control, we reserve the right to relocate you to another property of similar grading and size. In the event of they're being no alternative accommodation, a full refund on your property rental will be given.

Discount.

A discount is available for 2-person occupancy on all weekly lets.
Infants under 2 years, requiring a cot and not a bed, will go free, on both weekly and short breaks.

Vacancies.

The booking chart varies from hour to hour, so do please telephone or e-mail enquiry form before sending in a booking form.

Addmission and eviction.

The proprietors reserve the right to refuse admission of any persons for any just reason, but in any such event, a full refund of your property rental will be given. Similarly, the proprietors reserve the right to evict offensive persons. In this case, a repayment of rental, on a pro rata basis from the period expired, will be made.

Minors.

Bookings from, or for, those under 21 will not normally be accepted. And on site, suitable parental supervision is expected.

Vehicles.

Vehicles and their accessories and contents are left at their owner's risk. The proprietors will not be responsible for any loss or damage thereof or thereto from any cause whatsoever.

Outside lighting.

The outside lighting at Lochend Chalets Ltd is minimal around the estate and it is advisable to bring a torch.

Towels.

Are provided in all types of accommodation.

Cancellation scheme.

No one books a holiday with the intention of canceling it. Nevertheless, unforeseen circumstances can arise which prevent you from taking up your booking. A reservation constitutes a binding contract and if you fail to fulfill that contract you become liable for the full amount as though you had taken possession of the accommodation. To relieve you of this risk, we have devised a cancellation scheme, which is mandatory if booking 6 weeks, or more, in advance. In the event you have to cancel for any of the following reasons, you will be free of obligation to Lochend Chalets Ltd and you deposit will be returned.

  • Death of any member of the party.
  • Disablement by accidental bodily injury or illness.
  • Pregnancy or childbirth.
  • Compulsory quarantine.
  • Death of a close relative or close business associate.
  • Disablement by accidental bodily injury or illness of any close relative or close business associate.
  • Jury service or witness summons.
  • Redundancy qualifying for statutory payment.
  • Hi-jack.
  • Travel prevented by government restriction following an epidemic.
  • Unforeseen occupational posting.
  • Fire, storm, flood, subsidence, or malicious damage rendering the home of any named member of the party uninhabitable.
  • Police requiring the presence of a named member of the party following a burglary at home or place of business.

It should be noted that a simple change of plan does not constitute a claim under the scheme.

Exclusions.

  • War or similar risks.
  • Traveling against medical advice or for the purpose of medical treatment.
  • Willful self-injury.
  • Accidents resulting from racing by horse, motor or motor competitions, pot-holing, skin diving, aviation (except when solely as a passenger) and winter sports.
  • Intoxicating alcohol or drugs taken other than on the advice of a qualified medical practitioner.

The cost of the plan will be deducted from your deposit on booking. All claims must be supported by written evidence. In all events the intention to cancel should be notified to Lochend Chalets Ltd immediately by telephone.