As of 1st October 2017 we have changed our deposit policy and no longer offer cancellation cover. See our ‘terms and conditions’ below on cancellation.
- We strongly advise that you take out insurance protection against an unavoidable cancellation of your holiday.
- If you do have to cancel please inform us immediately whereupon we will endeavour to re-let the property.
- If you have booked directly with us and are forced to cancel after booking the following conditions apply…
- If you have booked and paid a deposit: We will attempt to re-let the property. If we successfully re-let the property we will refund 50% of the deposit paid (subject to a minimum charge of £100). If we do not re-let the property the full amount of the deposit paid is forfeited.
- If you have booked and paid in full: We will attempt to re-let the property. If we successfully re-let the property, we will refund the full amount, less a £50 admin fee, of the amount paid by the new customer (the amount paid may have been discounted). If we do not re-let the property the full amount paid is forfeited.
The decision of Lochend Chalets on all claims will be final.
However, If you booked and confirmed with us before November 2017, and have our cancellation cover (this would be denoted on your invoice if you’re unsure) the cancellation terms below still apply.
Our cancellation policy
No one books a holiday with the intention of cancelling it. Nevertheless, unforeseen circumstances can arise which prevent you from taking up your booking. A reservation constitutes a binding contract and if you fail to fulfil that contract you become liable for the full amount as though you had taken possession of the accommodation.
To relieve you of this risk, we have devised a cancellation scheme, which is mandatory if booking 6 weeks, or more, in advance. In the event you have to cancel for any of the following reasons, you will be free of obligation to Lochend Chalets and your rental deposit will be returned:
- Death of any member of the party.
- Disablement by accidental bodily injury or illness.
- Pregnancy or childbirth.
- Compulsory quarantine.
- Death of a close relative or close business associate.
- Disablement by accidental bodily injury or illness of any close relative or close business associate.
- Jury service or witness summons.
- Redundancy qualifying for statutory payment.
- Travel prevented by government restriction following an epidemic.
- Unforeseen occupational posting.
- Fire, storm, flood, subsidence, or malicious damage rendering the home of any named member of the party uninhabitable.
- Police requiring the presence of a named member of the party following a burglary at home or place of business.
It should be noted that a simple change of plan does not constitute a claim under the scheme.
- War or similar risks.
- Travelling against medical advice or for the purpose of medical treatment.
- Wilful self-injury.
- Accidents resulting from racing by horse, motor or motor competitions, pot-holing, skin diving, aviation (except when solely as a passenger) and winter sports.
- Intoxicating alcohol or drugs taken other than on the advice of a qualified medical practitioner.
All claims must be supported by written evidence. In all events the intention to cancel should be notified to Lochend Chalets Limited immediately by telephone (+44 (0)1877 385268).